Online casino doesn't pay, what to do?
This is a problem some people, unfortunately,
have to deal with at some point in time – the online casino refusing to
pay the player. There are many reasons this could happen and before we
advise you on an action, we have to figure out the reason the casino
doesn't pay in the first place. Depending on the explanation the casino
gives you you can have some options to get this problem remedied.
We will begin with the worst case scenario – rogue
online casino. Many internet gamblers, especially those who are playing online
for the first time make the worst mistake, namely signing up with a rogue online
casino. Just like everything else on the internet, there are online casinos
which operate only on rogue premises and have no desire to do any kind of
long-term business. Website like ours are very popular precisely because people
can avoid joining rogue online casinos by following our recommendations for
quality casinos and refrain from signing up with casinos not on our approved
list. And as much as it pains us to say it – if you ended up at a rogue online
casino and they refuse to pay you your winnings – there is no course for action.
Those casinos are fly-by-night operations, open for only a few months, enough to
collect some money from the players they've lured with large bonuses and other
incentives, than they close and disappear. In this scenario the only thing you
can take away from it is a lesson learned. In a nutshell, if rogue online
casinos don't pay, there isn't much you can do. That's why we always underline
the importance that our readers only visit the casinos on our list and nothing
else.
The next very popular reason for the online casino not
paying the player is a breach in the terms and conditions of the casino. This
most often is a result of a breach in a bonus terms and conditions, but
sometimes could be related to player/account information. Many gamblers don't
spend the time needed to familiarize themselves with the terms and requirements
of a bonus offer and break those terms, more often than not by accident. Some
people don't realize that there are bonus play-through requirements or that
certain games don't count towards the playthrough requirements, etc. In other
cases a husband and a wife would have separate casino account, which is against
the T&C of some online casinos. In all cases, the casino has the right to refuse
to pay the player their winnings, it's just as a breach of contract in the real
world. Of course, there are things you can do to try and remedy the situation,
although a positive outcome is hardly guaranteed. The best thing you can do is
to contact the casino management and explain the situation, explain you have
made a mistake and ask them for a way to work this out. Good online casinos hate
to lose customers, just like any other business and will work with you towards
an outcome that would be acceptable for both sides. Of course, there are people
who would purposefully look for a way to cheat the casino or abuse the bonus
offers. That's why the online casinos are often reluctant to give in to the
requests of players, unfortunately many good players suffer because of those
bonus abusers.
The final option is to see whether the online casino is
licensed and regulated. Not all, but the majority of the online casinos will
have a form of certification or a license by a gambling organization that would
help the players with tough issues. Contact the authority which issued the
casino license and explain your situation. They have much more power over the
casino than you alone can muster and contacting them is a valuable option to
deal with an online casino which doesn’t pay you your rightful winnings.
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